Your AI Website Concierge

Veronica serves as a personalized online presence for websites, offering assistance beyond basic inquiry responses. She actively guides visitors through services and product offerings, ensuring they can easily locate relevant information. Known for her quickness, intelligence, and friendly demeanor, Veronica enhances user interaction by providing helpful support throughout their browsing experience. Her role goes beyond simple question answering, making her an integral part of improving customer engagement on the site.

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Personalized Chat

Veronica learns all about your business, services, policies and more. Chatting with Veronica is like talking to a member of your team.

Human Handoff & Lead Capture

When a website visitor is ready to speak with a member of your staff, Veronica will collect their contact information and pass it along so you can follow up with your new customer.

Veronica stands out from typical chat features by thoroughly understanding your business through reading your website and any additional documents you provide. She operates strictly within the knowledge boundaries you set, never searching the web or fabricating responses. Veronica offers swift, friendly assistance to visitors on your site. If she encounters a question she can’t answer, she will suggest connecting them with your staff while also requesting the missing information from you so that she can learn and be better prepared for future inquiries.

Veronica AI Conceriege

Setup is Quick and Easy

Learn how Veronica can help your business

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Frequently Asked Questions

How do I add Veronica to my website?

A: Once you sign up, our staff will contact you to get some basic information and then create your profile, crawl your website to learn about your business and create the rules Veronica operates within. Once this is complete, you’ll be invited to chat with Veronica and teach her anything else she needs to know about your company, add a simple embed code to your website and be off and running with your new website concierge. 

What will Veronica know about my company?

A: She’ll know everything on your website as well as any additional information you want to supply her with. She will not search the web for information about your company or to answer any questions during chat with your website visitors.

How much control do I have over how Veronica speaks to my customers?

A: Veronica was built to be helpful, friendly, polite and professional. She’ll greet your visitors using dynamic greetings based on the time of day,  and the page they are currently viewing. She’ll refer to herself how you ask her to; and quickly provide concise, accurate answers. 

Is Veronica going to annoy my customers and pop up all the time?

A: Absolutely not, visitors need to initiate chatting with Veronica. She appears as a chat bubble on the bottom right of your screen and doesn’t open up on her own.

What if Veronica can’t answer a question?

A: She’ll let your customer know that she doesn’t have an answer to that and direct them however you prefer. Additionally, if you ask for her to, she’ll ask for their name and contact information and email it to you so you can follow up. Veronica also keeps track of questions she can’t answer and will reach out to you to get the necessary information so she can give an answer the next time someone asks.

Can Veronica help improve my sales?

A: Veronica’s goal is to be the personal extension of your website. Her friendliness and helpful answers will improve visitor experience and trust, making them a more likely new customer. She also knows when it’s time to send a visitor on to your staff so they can become a new customer. If you have an online store, Veronica can help visitors choose a product and provide the link to that product so they can complete the purchase process easily and quickly.

I have an online store, what will Veronica do to help my customers?

A: Veronica will help visitors choose a product based on their criteria and questions. She’ll take everything they ask into account, including price, color, keyword, product type, category, and more. She will suggest products and provide a link so the visitor can complete their purchase.

What kind of information does Veronica collect about my website visitors?

A: By default Veronica does not collect any information about your visitors. She only collects personal information about visitors when they provide it to her and that information is only shared with you, the business owner, for the purpose of contacting a customer who has requested for Veronica to pass on their information. Veronica does does not share any identifable information with anyone outside of your company or ours.

Can Veronica listen and speak with my customers?

A: Yes! Veronica has a Mic button on her chat that allows your customers to use their voice instead of typing, which especially handy for folks who have a hard time using a keyboard.

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